Go go Centrecom, you pissed off my mother
CentreCom called me today, instead of shipping off my laptop, they’re trying to “solve my problem“.
What they offered to do was:
- Call ASUS higher up and try and get a response from them
- Offer to give me an A8JP for $2099 while refunding my F3JP for what I paid minus a ‘restocking’ fee of 10%
Well. I told mum. She uh, started getting rather angry at me, until I told her to channel her energy into bugging them
Have you contacted fair trading?
I think you’ve offered them enough opportunities to solve “your” problem.
Not as yet. Thats definatly the next step.
Just I’m a little unsure about the restocking fee, and wether its legal or not.
Well (standard disclaimer of course) – I don’t think it’d stand up very well in a small claims tribunal (it’s under the $10,000 limit for Victoria).
http://www.liv.asn.au/public/legalinfo/consumer/consumer-Small.html
It’s visibly defective, and both Asus and Centrecom are unable to repair it (as you requested). In the current state, it is not suitable for the purpose for which it is described.
http://www.accc.gov.au/content/index.phtml/itemId/3863/fromItemId/3667
Therefore, you’re requesting that they either refund you (and, I don’t believe they can charge a restocking fee for a defective item – since it’s not going to be “restocked”).
If delivery/installation was included in the price, then they may be able to deduct that from the purchase price. Otherwise, they should have to refund you in full.
(If you were a bit closer, I’d love to go into the shop and help out with this… ’cause I generally get my way in these situation… hehe)
If they go “we’ll have one more go at fixing it”
Try responding with:
“I’m sorry – But you, and Asus have already tried repairing the unit, several times. The unit is clearly defective, and is not suitable for usage. At this point, I’m asking you to either exchange this unit for a working model, or refund the purchase price in full. ”
If you can stand it – don’t leave the store until you get your way. If they offer an exchange – and can’t do it on-the-spot, get it in writing.